Rabies Outbreaks

Rabies is a deadly virus for animals and humans. It’s state law to make sure your dogs and cats are up to date on their rabies vaccines and are registered within the city you live in.  

Outbreak-alert.com is a website that records animals that tested positive for rabies by location.  Take a look and see how close Rabies is to your house. 

www.ahrdvm.com 

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Toxic Mother’s Day flowers

Lilies and cats are a bad combo

As Mother’s Day is fast approaching, please remember lilies are highly toxic and potentially deadly for our cats. There are many varieties of lilies. The genera Lilium and Hemerocallis are the genera that have been associated with renal failure in cats. All parts of the lily (flower, stem, leaves) are toxic and cause kidney damage and or failure. Most of the time symptoms do not arise for 12-36 hrs post ingestion and death occurring 3-5 days after exposure. If your kitty happens to eat a lily please bring them in ASAP to start treatment and also bring the remaining part of the lily with you so we can try and identify it. Many cats can survive the toxicity with prompt medical care.

So, if you’re ordering flowers for a loved one with cats, make sure the florist puts a hold on the lilies!

Love, Dr. Carter

 www.ahrdvm.com

Nurse appointments can save you money $$$

Did you know that AHR doesn’t always require you to see the doctor?  We don’t always charge an exam for every visit and we never charge an “office visit” fee.  Once your pet has established a relationship with AHR, they can come in for wellness items with a nurse if their physical exam is current with us.

If you bring them in on January 15 for an exam with the doctor, they can come in until January 14 the next year for vaccines including Rabies, DHPP, Bordetalla, Lepto, Lyme, Rattlesnake, Flu, nail trims, anal gland expressions, teeth brushing, vaccination boosters, intestinal parasite exams, labwork, heartworm tests, chronic medication monitoring, etc.

This is a great way to save money between visits or to break up wellness services to split up the payment a bit.  Just another way AHR tries to help save you money!

If you come in for a sick exam with the doctor, it updates your wellness exam reminder so that you don’t have to come back for another year.  If the doctor recommends a recheck after a sick visit, the recheck exam is discounted if you come back within 4 weeks.

Ask about our Super Savers and low cost spay neuters next time you are in….or check out our February and October dental cleaning specials!  We also have a promotion on acupuncture right now! Call or email us for details!

www.ahrdvm.com

We love Dr. D

We decided to share a popular facebook post on our blog too =)

I just have to say how proud I am to work for AHR. I love how the vets care about the animals like their own family.
I’m sure she’d be mortified to know I wrote this, but Dr. Downes told a story today with literal tears streaming down her face. She cried because she cares about how animals are treated – no matter where they’re treated.
Her mommy took her cat to a vet closer to her home to confirm a ringworm diagnosis (Dr. D couldn’t confirm via a texted picture and her mommy doesn’t live locally).
The veterinarian scruffed her cat (even though it will let you do anything to it without any restraint at all) and they administered an unnecessary antibiotic (one that we save for critical things so they don’t become ineffective from too frequent use so now we can’t use it when the cat has future flare ups of an unrelated issue) and they administered another drug that wasn’t needed at all. They didn’t give any antifungals for the ringworm and they used an ear cone for a large dog instead of a small cat which caused the kitty to cry and put its paws over its ears as if to say “stop it”.
She cried, y’all. Tears welled up in her eyes as she talked about how scary that must have been for the kitty. All the vets at AHR commiserated with her and said they couldn’t believe it. It’s sad for our profession that not everyone cares and provides the same level of care.
I’m just thrilled to know I work somewhere that they will always treat my animal with a gentle touch, they’ll always respect me and my pet and will always provide the TOP level of medicine.
I also read on a friends Facebook status just to the other day that Dr. Downes sat in an exam room and cried with them. They came in for a quality-of-life discussion and to start making plans for an elderly pet that may not have much longer. It’s so special to me to know that our doctors care about each and everyone of their patients like it’s their own pet.
Anyway, sorry to be so long-winded. Let’s give this post some “likes” to give some support to our veterinarians, who love each of our animals and provide the best care on earth. It’s a very difficult, emotionally draining job… And we’re so happy that they are here to do it.
– Christen, practice manager (although, I know I speak for the entire staff when I say this…)

Exam Room Assistants

If you have been into the clinic in 2017, you may have noticed some pretty big changes with our exam room flow.  While some of the familiar faces from the front desk may not be there to greet you, we want to be sure that you realize this change is to improve the client/patient experience!

Some of our more tenured, full time CSR staff have been moved into a role that we like to call ERA, or exam room assistant.  Each doctor is paired with a primary ERA who will be with the doctor at all times.  Their role is to enter exam notes so that the doctor can spend more time focusing on you and your pet, without having to escape to the computer constantly.

We want you to get to know your doctor’s primary ERA…as they will help answer questions for the doctor when messages are left in their box, they will be the one calling to confirm your appointment and will be the one watching the appointment book to hopefully communicate to you if the doctor is running ahead of schedule (or behind schedule).  Dr. Clary’s primary ERA is currently Cara, Dr. Carter’s is Fallon and Dr. Hurley’s is Adrienne.  Jessica is with Dr. Downes frequently at our Heath location.

Each Doctor/ERA pair also has a daily secondary ERA.  The role of the secondary is to meet you at the front door to greet you and immediately show you into an exam room (as long as one is available).  This prevents your dog or cat from having any run-ins with other pets in the lobby, keeps smells to a minimum and hopefully decreases any fear they have when coming to the veterinary clinic.  They will provide treats and low stress handling during the examination.

If your pet is timid and prefers to remain in the examination room with you for the entire visit, we can do vaccines, blood draws and nail trims in the room with you.  If they love to explore and meet with our clinic pets (Stone, Maggie, Sheldon, Bob, etc) they we can have a nurse perform those items in the treatment area while you chat with the Doctor.

We hope this provides a faster visit for you – because we know that nobody wants to spend hours at the vet office (no, seriously…studies show this! and don’t worry, it doesn’t hurt our feelings).  We hope it tones down the anxiety your pet might get waiting in the lobby with other animals coming and going.  We hope it allows you more quality time with the doctor and your pet.  We love our new flow and we hope you do too!

We invite you to come by in 2017 and check us out.  See how we are different from other practices in the area and make AHR your home away from home.  As always, we look to improve every interaction with you.  If you have any feedback, please fill out our client satisfaction survey and receive a $5 credit on your account!

http://ahrdvm.com/for-our-clients/customer-satisfaction-survey/customer-satisfaction-survey

The Amazing Zeke

Zeke is one of our awesome kitty patients at the Animal Hospital of Rowlett.  Zeke came to us very ill in 2012.  He was limp and lifeless and had labored breathing.   Dr. Clary ran some labwork, took some x-rays, and did an echocardiogram.  Zeke was diagnosed with Histoplasmosis.

Zeke stopped eating and was not feeling good at all.  Dr. Clary placed a feeding tube to help Zeke get the necessary nutrition he needed to survive.  The thought of a feeding tube can be really scary to people, but luckily, his daddy was willing to proceed in hopes that the feeding tube would help save Zeke’s life.

Now, 4 years later, Daddy is glad he made the decision to continue treatment and says that Zeke does something funny every day that brings joy to his life.  Here are some videos of Zeke!

Things I’ve learned…

As many of you know, I’ve been out on an “extended maternity leave”. It wasn’t intentional – I had some pregnancy complications that prevented a return to work after my 20 week appointment. To say this was unexpected is an understatement. I cried in the office when I found out I was being admitted to the hospital. My first phone call (before my parents even) was to Dr. Downes. I remember crying and saying I couldn’t come back until I had the baby. She cried too. 

I’m lucky though. My absence showed me the capabilities of my amazing staff. Everyone chipped in. People requested additional responsibilities. Managers took on extra roles. Staff continued working their hardest and attempted to handle situations that arose so they wouldn’t “bother me”. I worked from a hospital bed for months behind the scenes while they continued to shine at the office. 
Managers, Cassey and Brittany, continued hiring processes set in place to grow our team. I am super excited to get back to the office and meet our newest team members! They handled employee concerns and ran Monday staff meetings each week. They placed orders and ran errands and kept things running smoothly. They did so much more, but it would be impossible to detail here. 
Reception staff (Aaron, Adrienne, Cara, Cassey, Fallon, Jenny, & Meleah) continued helping clients. They rarely left messages for me about situations they needed help with because they took on handling payment plans, VetSource orders, restocking of retail shelves, and made sure that people were happy. They emailed me ideas of things they thought would be helpful to them and allow them to provide better service. They rocked the client service aspect and continue to do so daily. 
Nursing staff (Brittany, Dorothy, Jacqueline, Laura, Logan, Matt, Mary, Memory & Zak) continued helping patients. They posted pictures of surgery pets, they scheduled surgeries and monitored patients. They cleaned and organized and kept their area sterilized. They learned our digital radiology equipment and continued following AAHA guidelines, even without me standing over their shoulder. 
Kennel staff (Ana, Jacquelyn, Kaylee, Kerri & Lizbeth) continued caring for boarders. They texted pictures to anxious moms and dads while they traveled. They bathed dogs and helped create new standard operating procedures to keep our pet hotel running smoothly. They let management know when washers and dryers needed repair and when food needed to be ordered. Kerri continued beautiful grooms and worked to take extra dogs/cats when the busy summer rush came around. 
You may have heard of “act as if”. What is the as-if principle? This principle says that we can create outer circumstances by acting “as if” they are already real; for example, we can be happy by acting as if we are happy. 

I can say our whole staff acted “as if” the entire time I was gone. They acted as if their manager was standing over their shoulder, watching and assessing. They didn’t slack on tasks, knowing nobody was there to notice. The office ran smoothly because of how awesome each of my co-workers are. It ran smoothly because they are all passionate about what they do for a living. It ran smoothly because they worked as a team towards a common goal. It ran smoothly because of awesome clients who want the best care for their pets. It ran smoothly because my team acted “as if”. 
This experience taught me that whether I am there or not, the show goes on…and they deserve a standing ovation! The show continued beautifully, like a well oiled machine, and I couldn’t be more proud of each and every employee of Animal  Hospifal of Rowlett. 
I’m sad to leave my new baby, but I’m trilled to go back to work with such an amazing group of individuals. See everyone Monday the 19th! 
-Christen Lynch, Practice Manager
(Mommy, Liam and Bo) 

 

Rabies is all around us in North Texas!

Please find attached the Texas Department of State Health Services, Region 2/3, Animal Rabies report for January through March 2016.

There were 38 laboratory confirmed positive animal rabies cases reported between January through March, 2016.

Of these 38 cases, there were 35 skunks, two cats and one dog reported.
For more information on Rabies prevention please go to http://www.cdc.gov/rabies/index.html
The Texas Department of State Health Services, Zoonosis control website is currently not available. If you have questions about rabies virus prevention, control or questions about other zoonotic disease, please call 817-264-4920.



Dryer Sheets Being Removed from Kitty


Check out our video on YouTube!  The doctors used our endoscope to see if there was an obstruction or problem with a kitty that presented with vomiting and lethargy.  

What we found when we put the scope in was pretty exciting!

Endoscopy is a nonsurgical procedure used to examine a oet’s digestive tract. Using an endoscope, a flexible tube with a light and camera attached to it, your doctor can view pictures of their digestive tract on a color TV monitor.

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